The purpose of this project was to combine separate IT services' support ticket contact forms into one. Previously, users would become confused and submit tickets to the wrong department, or they just didn't know who to contact for their issues. This application sought to mitigate these problems and increase customer service efficiency within all IT departments.
2 Months
After logging in and verifying their personal information, the users are asked to select a support topic from a drop-down list, as well as provide a description of their specific issue. When the support form is submitted, a generated email, containing all of the information the user provided, is sent to a help desk software and ticketing system that creates a support ticket. Based on the support topic the user chose, the support ticket is automatically sent to the inbox of the appropriate IT department.
Unique Features: